SPARK electric cars are powered by re-chargeable batteries. The estimated level of battery power and travel range are displayed on the car's panel and in the SPARK mobile application. The car‘s travel range depends on the battery's capacity, weather conditions and an individual's driving style. The battery of an electric car can be charged at either a SPARK charging station, or other public and private charging stations compatible with a Type 2 plug (VW e-up!) or Shuko socket. Charging at Eldrive station is initiated or stopped with Eldrive card, which you will find in the documents of the car.
SPARK electric cars are the newest models with an automatic transmission. Inside each car you will find the registration documents, insurance policy, ignition key and User Manual.
Each user is given the opportunity to rate the previous SPARK driver, of the same electric car, on a scale of 1 to 5 (1 star being bad and 5 stars being good). The rating system is designed to evaluate if the car has been parked appropriately; if the car's interior is clean and not littered; if all the car's items and devices are present.
The reservation of a SPARK electric car lasts for up to 15 minutes and is free of charge. During this time you can either cancel the reservation, or for an additional cost you can extend the reservation for another 15 or 30 minutes, but only once. If you wish to cancel the reservation after making an extension, the additional cost will not be reimbursed.
Inside a SPARK electric car you will find the ignition key, a User Manual, registration documents,insurance policy, Eldrive card for charging station as also cards for enetering parking zones (for the zones where cards are needed). In accordance with the User Manual, please check if all of the above inventory is present. Also in the trunk you should find 2 charging cables: for charging station Type 2 and for standard Shouko socket. If you notice any deficiencies or any other discrepancies, please call +359 2 419 3476 or use the SPARK mobile application to report it before using the car.
You can unlock your reserved SPARK electric car by pressing the ‘Unlock’ button in the SPARK mobile application – having been temporarily stopped, the vehicle is locked with its ignition key inside. In order to finish your rental session, please leave the ignition key inside the vehicle, step out of the car and press the ‘Finish trip’ button in the SPARK mobile application to lock the car.
In the car documents you will find cards for entering all Spark parking zones. Use only those cards and do not take any tickets from the barriers. For all other parking zones, please follow the location rules.
No, you are not required to return the car to the same place. After finishing your rental session of a SPARK electric car, please park the vehicle in the marked in the mobile app zones. It is forbidden to leave the car in a private or commercial car park, or to violate any laws as set out in the Rules of Road Traffic. Please bear in mind that leaving a SPARK electric car in an inappropriate place will prevent you from successfully ending your rental session in the SPARK mobile application.
This may happen if: 1) you have not parked the SPARK electric car in a valid SPARK parking place as marked on the map in the SPARK mobile application; 2) you are trying to park the SPARK electric car unplugged in a charging station with an estimated range of less than 10 kilometres. You will be allowed to end your rental session after eliminating these issues.
If this should happen, please find the nearest charging station on the map in the SPARK mobile application. Depending on the type of charging station, the charging time may take from 20 minutes to a few hours. Please plan your trip accordingly.
The fare for travelling with a SPARK electric car is calculated by the time spent using the vehicle. The cost of the insurance, technical maintenance and SPARK car charging are all included in our rental price.
The fare is taken from your payment card and processed after you have finished each rental session, or after one full rental day has been reached. In case you have more than one registered payment card, the fare is taken from the card marked as your primary one in the settings of the SPARK mobile application. Should your payment card have insufficient funds, you will not be able to start a new rental session. To enable your payment card to pay for your SPARK trips, you should register your card for the secure internet shopping in your bank.
Monthly receipts are sent by email at the beginning of each month. If you require a receipt for a specific journey during that same month you can go to the settings of the SPARK mobile application, or the SPARK website, and request a specific invoice. Additionally you can call SPARK team to require an invoice.
We recommend you charge the SPARK electric car at one of the charging stations marked on the map in the SPARK mobile application. For that purpose use the Eldrive card which can be found in the documents of the car.
The battery can also be charged at a public or private charging station, but please bear in mind that the Volkswagen e-up! is compatible with only a Type 2 plug or standard Shuko socket. After finishing the charging process, please put back into the trunk the charging cable. Each vehicle has 2 charging cables - one for Type 2 charging station and one for domestic "Shouko" socket.
Yes, you are. You will find the charging cable in the trunk of the SPARK electric car. The rules for charging are attached to the back of the cable, which we recommend you follow strictly. Recharging at home may take up to a few hours, so please plan your trip accordingly.
Please act in accordance with the Rules of Road Traffic and other legal acts of the Republic of Bulgaria. In case of a traffic accident or under any circumstances after damaging the car, you must immediately inform emergency services by calling 112 and notify SPARK by calling +359 2 419 3476, and take all necessary actions to minimize further damage to a SPARK car. You must also follow all insurance rules which can be found inside the car. Please leave all the relevant documents, including the traffic accident scheme, in the SPARK electric car.
In case you are not able to use the SPARK electric car safely, please end the rental session as soon as possible, inform us by calling +359 2 419 3476 and act in accordance with our further instructions.
SPARK electric cars are zero-emission and noiseless vehicles. SPARK is a more cost-efficient choice for businesses than own cars (you will save on lease payments, insurance, fuel and parking expenses) or taxi and ride-sharing services.
Creating a SPARK business account should take you no more than a few minutes. After receiving the account confirmation, your company shall be able to invite the company’s employees to use your SPARK business account. Authorized employees should download the SPARK mobile application (for iOs and Android smartphones) and then to complete a short personal registration.
The nearest SPARK electric car can be located and unlocked by using the SPARK mobile application. SPARK vehicles are normally parked in one of many our charging stations, located at numerous office buildings in Sofia as well as in any convenient place in central Sofia (as marked by white zone on a map of the SPARK mobile application).