Before getting into the electric vehicle, we recommend that you inspect for external damage and if there are any that are not marked with a checkmark symbol, report them through the app. The same goes for the interior of the electric car.
In this way, you are helping us keep electric cars neat and pleasant to drive.
Everything is done through the mobile application.
To unlock your reserved electric vehicle, press the "Unlock" button in the application.
To lock the car without ending the session (e.g., you need to run an errand), use the car key or the remote.
To end the session, leave the key and documents in the glove box, take your personal belongings, exit the vehicle, and press the "Lock" button in the application.
You will see the available SPARK cars on the map on the main screen in the app. You can find information about all the details: the price for short and long-term travel, battery level, etc.
If you do not find the electric car you reserved, but you see it on the map, it may be located in an underground parking lot.
In case you see an electric car nearby, but it is not visible on the map in the app, it is probably already booked by another user or in session.
Starting electric cars is super easy. Press the brake simultaneously with the START button or by turning the key.
Some models such as the Dacia Spring require you to put the vehicle in neutral (N).
When the electric car is started, OK or Ready will appear on the screen. If unsuccessful, repeat the process or contact the SPARK Customer Support Center.
The initial reservation of an electric car is 15 minutes and is completely free. For subscribers of Recharged, Supercharged, and SPARK Pro plans, the initial reservation is longer – 20 or 25 minutes.
You can cancel it or extend it up to a total of 11 hours and 55 minutes. Any extension is payable according to the current prices for the specific model at the time of booking.
When extending the reservation, only the time the electric car is actually reserved for is paid. For example, if the reservation is made for 2 hours, but the session is started after 55 minutes, the user pays only for the 55-minute reservation.
You don't have to return the car to the same location. When ending the session, park the EV anywhere in the SPARK zones - marked in blue or purple on the map in the app.
NB! It is forbidden to leave the SPARK cars in private or commercial parking lots that are not specifically indicated as our partners.
Please do not violate the Road Traffic Act and municipal parking regulations. Note that the app will not allow you to end your session outside of a SPARK zone.
In the glove box of every SPARK car you will find:
Before driving, please verify that these items are present. If you find any missing or incorrect information, contact us at +359 2 419 3476 or report it through the SPARK mobile app.
Please do not drive an electric vehicle if it exhibits any of the following issues:
If you notice any mechanical damage to the electric vehicle or its devices, please call +359 2 419 3476 or report via the SPARK mobile application.