Charging

SPARK users can charge SPARK cars for free at Eldrive charging stations.Here is how to start your charging session at the Eldrive network depending on the type of station:

At a standard AC station, you plug the cable into the car's charging port or connector and call the 24/7 support center to start or end a charging session. 

On a fast DC station with a CCS connector, just plug in the connector and charging starts automatically. It is terminated with the STOP button on the station display. 

On a fast DC station with a ChaDeMo connector, charging is started remotely after calling our 24/7 support center at +359 2 419 34 76. 

NB! The New Renault Zoe 40 can only be charged at a standard AC station, up to 22 kW per hour. 

Our partner network Eldrive has high-class Type 2 charging cables at all AC charging stations from their network in Sofia and Plovdiv. 

The SPARK cars can also be charged at private charging stations outside our partner network, but you must check whether they are compatible with the vehicle you are using and pay for the service. 

Charging at Eldrive stations

Charging at Eldrive network stations is activated based on the station type.

  • Standard AC Stations

    • Plug the charging cable into the car's charging port or socket.
    • Call our 24/7 support center to initiate or end the charging session.

  • Fast DC Stations (CCS Connector)

    • Simply plug the CCS connector into the car.
    • Charging starts automatically.
    • Use the "STOP" button on the station display to end the session.

  • Fast DC Stations (ChaDeMo Connector)

    • Call our 24/7 support center at +359 2 419 34 76 to initiate remote charging.

NB! The Renault Zoe can only be charged at standard AC stations, with a maximum charging speed of 22 kW per hour.

You can also charge your vehicle at private charging stations outside our partner network Eldrive. However, please ensure compatibility with your vehicle and be prepared to pay for the charging service.

In case the charging session is over but you cannot take the cable out of the car, please, press the "Unlock" button on the remote control of the vehicle.

You can find available Eldrive charging stations in the 'Charge' map on the main screen of the mobile app.We recommend downloading the Eldrive app where you can see which of the charging station connectors are free.

In Sofia, you can pick up a cable from Kiler at 22 Abagar St. in Sofia City Logistic Park. In Plovdiv, you have to make a prior phone arrangement with our Customer Support Center. Cables are provided to SPARK users during Kiler's business hours. 

When receiving the cable, it is required: 

  • To display an active SPARK profile. 
  • To complete a transmission-reception protocol, keep it until the cable is returned. 

The charging instructions are on the back of the cable, and we recommend that you follow them strictly. Charging at home can take up to several hours, so plan your trip accordingly. 

Yes, as long as you have a special "Schuko" cable. For this purpose, it is necessary to request one in advance and pick it up from Sofia or Plovdiv. 

Note that charging is fastest between 20% and 80% battery charge. Also, take into account the type of charging station and the charging capacity of the electric vehicle. 

If possible, during charging, do not use the air conditioner or heater, as well as other consumers using the charge of the electric car. 

Charging in winter and summer 

Electric vehicles may have differences in charging at different temperatures. In extremely hot or cold temperatures, charging may be slower.