Question 1

Answear campaign in eGO

Accepted Answer

**1. What is the discount in the new campaign?**

The promotion gives a 25% discount off the regular price of selected premium offers on the Answear website and mobile app.

**2. Is there a minimum order value?**

No, there is no minimum purchase value.

**3. Which products does the promo code apply to?**

The discount applies to regular-price items included in the campaign. Answear's standard exclusions for certain brands and products apply (more information at this link).

**4. How many times can I use my promo code?**

Each promo code is personal and valid for a single use.

**5. How long does the campaign run and until when are the promo codes valid?**

The campaign runs from 01.10 to 31.10.2026.

The promo codes have extended validity and can be used until 30.11.2026

Question 2

Wolt Campaign

Accepted Answer

**Campaign Duration**

The campaign runs from June 1 to June 30, 2026, or while supplies of promotional codes last.

**How to use your Wolt promo code?**

Enter the code in the "Redeem code" section of the Wolt app or in the designated field at checkout.

**Note:** The organizers reserve the right to modify the terms and conditions.

Question 3

“Colored zones with eGO” campaign

Accepted Answer

**1. When does the campaign run?**

The campaign runs from July 6, 2026 through July 31, 2026.

**2. Who can participate?**

All SPARK users who are members of the eGO Loyalty Program.

**3. How can I collect eGO points?**

You can collect eGO points for the first session started from each separately marked colored zone within 24 hours if:

• the vehicle is picked up from a separately marked colored zone in the mobile app;
• an actual trip takes place;
• the session ends in another permitted parking zone.

Example: Start your first session within a 24-hour period from the yellow “Sv. Troitsa” zone, then start another first session from the pink “Lyulin” zone, and continue with other separately marked zones while meeting the remaining conditions to collect eGO points.

**NB!** Points are not awarded for more than one session started within 24 hours from the same specially marked yellow zone (e.g. “Sv. Troitsa”), and so on.

**4. Which zones are specially marked?**

The mobile app contains several types of zones:

• Yellow zone – marked in yellow, awards 100 eGO points;
• Pink zone – marked in pink, awards 50 eGO points;
• Brown festival zone – marked in brown, awards 150 eGO points.

**5. How many sessions per day can earn points?**

Only the first session started from each separately marked colored zone within 24 hours, provided the conditions above are met.

**6. Can points be refused or cancelled?**

Yes. SPARK may refuse to award or may cancel points when unfair conduct is identified, including:

• starting sessions without an actual trip;
• attempts to circumvent the conditions;
• other violations of the service rules.

**7. Can the campaign be changed or terminated?**

Yes. SPARK reserves the right to amend, supplement, or terminate the campaign at any time.

Question 4

What are eGO points and how do I get them?

Accepted Answer

eGO is SPARK’s loyalty program, in which users accumulate points* while using the service or completing challenges.

Points are credited only for the value of your trip paid with a debit or credit card, as well as for completed challenges (see full terms in “eGO points” in the app).

For every €1 paid for trips, you receive 3 eGO points (or double if you are with a SPARK Pro, Recharged or Supercharged plan). The eGO points are valid for 12 months.

Question 5

How do I join the new loyalty program if I am a new or existing customer?

Accepted Answer

If you are a new SPARK customer and have not accumulated points so far, go to the “eGO points” menu and press the button to join the loyalty program (“Start”). By accepting the **Terms and Conditions**, you will be able to collect points that can be exchanged for various rewards.

If you are an existing SPARK customer and already have accumulated eGO points, you need to transfer your points to the new loyalty program. This is done by going to the “eGO points” menu and pressing the button to transfer points, while agreeing to the program's **Terms and Conditions.**

Question 6

How many points do I have and what can I use them for?

Accepted Answer

You can see your available points in the “eGO points” section in the app. You can exchange your eGO points for two types of rewards:

• discount codes from partners
• SPARK vouchers

In the “eGO points” menu, you can see how many points you need to unlock the various rewards.

Question 7

Why didn’t I receive eGO points?

Accepted Answer

eGO points are not generated when the service is paid for in full or in part with a voucher. In order to receive eGO points for charging an electric vehicle with a low battery, the following conditions must be met:

• Start a session with an electric vehicle marked on the map with a lightning bolt⚡.
• Start charging at an Eldrive station while your session is still active.

See the full terms of the eGO program in the “eGO points” menu in the app.

Question 8

What happens with my eGO points if my account is temporarily deactivated?

Accepted Answer

If your account is temporarily deactivated, your accumulated eGO points will be preserved. You can use them after your account is reactivated. In this case, their validity will not be extended.

See the full terms of the eGO program in the “eGO points” menu in the app.

Question 9

Can I exchange my eGO points for their monetary equivalent or transfer them to another user?

Accepted Answer

No. The accumulated eGO points of each user cannot be exchanged for their cash equivalent and cannot be transferred to another SPARK account. See the full terms of the eGO program in the “eGO points” menu in the app.

Question 10

Where can I see the rewards I have redeemed?

Accepted Answer

You will find all redeemed rewards (along with the discount codes and their validity period) in the “Partners” section within the “Vouchers” menu in the app.

Question 11

Terms for the Use of Partner Vouchers – Ozone

Accepted Answer

**10% Discount Code for Ozone.bg**

Applicable to the following categories: mother and baby, home and garden, school supplies, gifts, small appliances, merchandise, board games, puzzles, audio, video games, books, toys, gaming peripherals.

The discount is calculated from the non-discounted standard price (standalone selling price) or the RRP (recommended retail price) and applies only to it. In cases where a selling price is also present in addition to the RRP, and the difference between the selling price and the RRP is more than 10%, the discount does not apply.

Codes do not apply to products at the pre-order stage, collector's editions, or "Super Price" items. In the event that the product selected by the user does not participate in the campaign and the code is not applicable to it, no discount will be applied to that item.

The code can be used more than once by one user within the specified period.

**Note**: the code cannot be combined with other promo codes.

*The Organizer reserves the right to change the terms of validity.

**20% Discount Code for Ozone.bg**

Applicable to the categories: toys, puzzles, and gaming peripherals.

The discount is calculated from the non-discounted standard price (standalone selling price) or the RRP (recommended retail price) and applies only to it. In cases where a selling price is also present in addition to the RRP, and the difference between the selling price and the RRP is more than 20%, the discount does not apply.

Codes do not apply to products at the pre-order stage, collector's editions, or "Super Price" items. In the event that the product selected by the user does not participate in the campaign and the code is not applicable to it, no discount will be applied to that item.

The code can be used more than once by one user within the specified period.

**Note**: the code cannot be combined with other promo codes.

*The Organizer reserves the right to change the terms of validity.

Question 12

Promo Code Terms of Use – Next Level

Accepted Answer

**Next Level – 50% OFF Weekly Pass**

By activating this reward, you will receive a 50% discount promo code for a weekly workout pass.

The code can be applied at the nextlevelclub.bg online store or in person at any Next Level location in Bulgaria.

You can take advantage of this offer once every 3 months.

Promo codes have individual expiration dates, which will be displayed in the SPARK app once the reward is claimed.

**Next Level – 10% OFF Easy Plan**

By activating this reward, you will receive a 10% discount promo code applicable to the EASY subscription plan.

The code can be applied at the nextlevelclub.bg online store or in person at any Next Level location in Bulgaria.

You can take advantage of this offer once every 6 months.

Promo codes have individual expiration dates, which will be displayed in the SPARK app once the reward is claimed.

**Next Level – 10% OFF Pro Multiclub**

By activating this reward, you will receive a 10% discount promo code for the Pro Multiclub subscription plan, which provides access to all clubs in the network.

You can use the code during online registration/payment at nextlevelclub.bg or at the reception desk in Next Level clubs.

You can take advantage of this offer once per year.

Promo codes have individual expiration dates, which will be displayed in the SPARK app once the reward is claimed.

**General Terms for All Codes:**

To activate the discount, enter the code in the "Discount coupon / Voucher code" field at checkout and click "Apply," or present it to a staff member at the reception desk.

There is no minimum spend requirement.

Codes cannot be combined with other ongoing partner promotions unless explicitly stated otherwise.

Question 13

Terms for the Use of Partner Codes – Flais

Accepted Answer

**Flais – 50% OFF Weekly Pass**

By activating this reward, you will receive a 50% discount promo code for a weekly workout pass.

The code can be used at the flaisfitness.bg online store or in person at any Flais location in Bulgaria.

You can take advantage of this offer once every 3 months. Promo codes have individual expiration dates, which will be displayed in the SPARK app once the reward is claimed.

**Flais – 10% OFF 3-Month Pass**

By activating this reward, you will receive a 10% discount promo code applicable to any 3-month membership (gym or group classes).

The code can be used at the flaisfitness.bg online store or in person at any Flais location in Bulgaria.

You can take advantage of this offer once every 6 months.

Promo codes have individual expiration dates, which will be displayed in the SPARK app once the reward is claimed.

**Flais – 10% OFF Annual Membership**

By activating this reward, you will receive a 10% discount promo code for an annual membership (gym or gym + group classes combo).

You can use the code for online orders at flaisfitness.bg or at the reception desk in Flais clubs.

You can take advantage of this offer once per year.

Promo codes have individual expiration dates, which will be displayed in the SPARK app once the reward is claimed.

**Terms for All Codes:**

To activate the discount, enter the code in the "Discount coupon / Voucher code" field at checkout and click "Apply," or present it to a staff member at the reception desk.

There is no minimum spend requirement.

Codes cannot be combined with other ongoing partner promotions unless explicitly stated otherwise.