Possible situations and how to resolve them

Please contact our Customer Support Center immediately at +359 2 419 3476. 

This error typically indicates an issue with the vehicle's startup process. To resolve it, follow these steps: 

  1. Shift into Park: Ensure the transmission is in the "P" (Park) position. 
  2. Start the Vehicle: Press the brake pedal and turn the key to the start position. 

To start the electric vehicle, follow these steps:

  1. Press and hold: Simultaneously press the brake pedal and the START button or turn the key.
  2. Neutral gear (for some models): For certain models like the Dacia Spring, you'll need to shift the gear into neutral (N) before starting.

Confirmation: Once the vehicle starts successfully, the screen will display "OK" or "Ready." If the start-up is unsuccessful, repeat the process or contact our Customer Service Center.

If you see a SPARK car on the map but can't find it nearby, it might be parked in an underground parking lot.

If you see a SPARK car nearby but it's not visible on the app map, it's likely already reserved by another user or currently in a session.

Charging at Eldrive stations

Charging at Eldrive network stations is activated based on the station type.

  • Standard AC Stations

    • Plug the charging cable into the car's charging port or socket.
    • Call our 24/7 support center to initiate or end the charging session.

  • Fast DC Stations (CCS Connector)

    • Simply plug the CCS connector into the car.
    • Charging starts automatically.
    • Use the "STOP" button on the station display to end the session.

  • Fast DC Stations (ChaDeMo Connector)

    • Call our 24/7 support center at +359 2 419 34 76 to initiate remote charging.

NB! The Renault Zoe can only be charged at standard AC stations, with a maximum charging speed of 22 kW per hour.

You can also charge your vehicle at private charging stations outside our partner network Eldrive. However, please ensure compatibility with your vehicle and be prepared to pay for the charging service.

If your card doesn't have enough money, you can't start another trip until you pay off.

The system will try to charge your card a few times. Please add more money to your card so you can keep using the service. 

Please inform us by calling +359 2 419 3476 as soon as possible. Please note that SPARK is not responsible for forgotten or lost items in our cars.

This can happen if:

  1. You have not parked the electric vehicle within the designated SPARK zone, as marked on the map in the mobile application.
  2. You have left one of the electric car's doors open.
  3. The electric car is not turned off.

You can end your session once you have resolved these issues.