FAQ

SPARK is a service for sharing electric cars in Sofia and Plovdiv. It allows you to have a car when and where you need it—for a few minutes, hours, or days.

Unlike a personal car, you don't have to own and maintain it, nor visit an office or a specific location to pick it up. 

The service is used entirely through an intuitive mobile SPARK App, available on Google Play and the App Store. You can find and use the electric car of your choice. After the end of the ride just lock it and end the session, again through the application. 

SPARK's fleet consists exclusively of electric cars. Unlike conventional vehicles, they are virtually silent and offer a more dynamic driving experience. In the glove compartment of every electric car, you'll find its documentation, insurance policy, a two-sided traffic accident report, and the key.

Before using a SPARK electric car, you can check the battery charge level and estimated range in the mobile app. The same information is also available on the car's dashboard once you unlock it.

The range depends not only on the battery level but also on weather conditions and driving style – both your own and the previous driver's.

If needed, SPARK customers can recharge their electric cars at no cost at any station in our Eldrive partner network (viewable in the app).

Electric cars can be charged at any other station, subject to their specific terms and conditions, as well as using a standard household socket with a special Shuko cable.

Electric cars are virtually silent - remember that pedestrians may not hear you. 

Electric cars are significantly more dynamic and accelerate faster than comparable internal combustion engine (ICE) vehicles. Please be mindful of this when driving for the first time, especially if you've chosen the BMW i3. 

Electric cars have automatic transmissions. To start them, you have to simultaneously press the brake and turn the key (or press the START button). Some models, like the Dacia Spring, require you to put the vehicle in neutral (N). 

Electric vehicles have different ranges, depending on the model and the personal driving style. With a fully charged battery and in ideal conditions, Spark vehicles could have the following range:

• VW eUP: up to 100 km;
• VW eUP! 36: up to 220 km;
• Dacia SPring: up to 200 km;
• Skoda CITIGO e iV: up to 220 km;
• New Renault Zoe 40: up to 280 km;
• Nissan Leaf 40: up to 200 km;
• Opel Corsa-e: up to 300+ km;
• Peugeot e-208: up to 300+ km;
• Hyundai Kona 40: up to 260 km;
• Hyundai IONIQ 30: up to 200 km;
• BMW i3: up to 260 km;
• Renault Zoe 40: up to 300 km;
• Nissan ENV200 Cargo: up to 100 km;
• Nissan ENV200 Passenger: up to 100 km;

Please note that if the remaining range is less than 10 km by the time you end your ride, you must connect it to an Eldrive charging station before ending your session.

To register an account, you must install the SPARK - your electric drive mobile application. It is available on Google Play Store for Android and the App Store for iOS. You need to have a valid driver's license (cat. B) with a minimum of 1 year of driving experience, issued in one of the following countries: 

• Austria 
• Belgium 
• Bulgaria 
• Croatia 
• Cyprus 
• Czech Republic 
• Denmark 
• Estonia 
• Finland 
• France 
• Germany 
• Greece
• Hungary 
• Ireland 
• Italy 
• Latvia 
• Lithuania 
• Luxembourg 
• Malta 
• Poland 
• Portugal 
• Romania 
• Slovakia 
• Slovenia 
• Spain 
• Switzerland 
• The Netherlands 

To complete the registration, you must enter a credit or debit bank card with the required balance. 

A fee of 10 € / 19,56 лв. is due upon registration. After paying for it, the user receives a gift coupon in their account with a validity period of 60 days.

If you enter a referral code from your friend's SPARK account on the first screen of the registration process, you and your friend will receive a 5 € / 9,78 лв. travel voucher.

Before getting into the electric vehicle, we recommend that you inspect for external damage and if there are any that are not marked with a checkmark symbol, report them through the app. The same goes for the interior of the electric car. 

In this way, you are helping us keep electric cars neat and pleasant to drive. 

In case the charging session is over but you cannot take the cable out of the car, please, press the "Unlock" button on the remote control of the vehicle.

Everything is done through the mobile application.  

To unlock your reserved electric vehicle, press the "Unlock" button in the application.  

To lock the car without ending the session (e.g., you need to run an errand), use the car key or the remote.  

To end the session, leave the key and documents in the glove box, take your personal belongings, exit the vehicle, and press the "Lock" button in the application.     

You will see the available SPARK cars on the map on the main screen in the app. You can find information about all the details: the price for short and long-term travel, battery level, etc.

If you do not find the electric car you reserved, but you see it on the map, it may be located in an underground parking lot. 

In case you see an electric car nearby, but it is not visible on the map in the app, it is probably already booked by another user or in session. 

Starting electric cars is super easy. Press the brake simultaneously with the START button or by turning the key. 

Some models such as the Dacia Spring require you to put the vehicle in neutral (N). 

When the electric car is started, OK or Ready will appear on the screen. If unsuccessful, repeat the process or contact the SPARK Customer Support Center. 

The initial reservation of an electric car is 15 minutes and is completely free. For subscribers of Recharged, Supercharged, and SPARK Pro plans, the initial reservation is longer – 20 or 25 minutes. 

You can cancel it or extend it up to a total of 11 hours and 55 minutes. Any extension is payable according to the current prices for the specific model at the time of booking. 

When extending the reservation, only the time the electric car is actually reserved for is paid. For example, if the reservation is made for 2 hours, but the session is started after 55 minutes, the user pays only for the 55-minute reservation. 

No, it is forbidden to hand over control of the electric vehicle to another person during your session. You could be fined for any such violation.

You don't have to return the car to the same location. When ending the session, park the EV anywhere in the SPARK zones - marked in blue or purple on the map in the app. 

NB! It is forbidden to leave the SPARK cars in private or commercial parking lots that are not specifically indicated as our partners. 

Please do not violate the Road Traffic Act and municipal parking regulations. Note that the app will not allow you to end your session outside of a SPARK zone. 

In the glove box of every SPARK car you will find: 

• Key
• Registration documents
• Insurance policy
• Access cards to partner locations

Before driving, please verify that these items are present. If you find any missing or incorrect information, contact us at +359 2 419 3476 or report it through the SPARK mobile app.

Please do not drive an electric vehicle if it exhibits any of the following issues:

• Missing registration number
• Damaged or missing mirrors
• Lights not working
• Damage affecting usability or safety
• Suspected brake system malfunction

If you notice any mechanical damage to the electric vehicle or its devices, please call +359 2 419 3476 or report via the SPARK mobile application. 

Here are the partner locations of SPARK in Sofia and Plovdiv, where no parking fee is required:

• Balkan Climbing
• Business Park Sofia
• Boyana Sport Center
• Bulgaria Mall
• Carwash Residential Park
• DECATHLON Vitosha
• Expo 2000 Business Center, Vaptsarov bul.
• Fair Play International headquarters
• Fantastiko – Банкя
• Fantastiko – Овча купел
• Fantastiko – Симеоновско шосе
• Fantastiko – SkyCity Mall
• Goldline Building, Младост
• GORA (Green Office and Residential Area)
• Hewlett Packard Enterprise, Ring Road
• Hill Tower Business Center
• Hotel Novotel Sofia
• Hyatt Regency Sofia
• IBIS Sofia Airport Hotel
• IKEA
• Kambanite Green offices
• Kiler.bg (warehouses)
• Kitchen59
• Lufthansa Technik
• M2M Services (north parking of business building М8)
• Maleeva tennis club
• Mall of Sofia
• Medical Complex "D-r Shterev"
• Megapark
• Metro 1
• Mr. Bricolage – Цариградско шосе
• National historical museum
• Paradise Center
• Park Lane Office Center
• Porsche Center Sofia
• Porsche South Sofia
• Poligrafia Office Center Sofia
• Serdika Center
• SiteGround
• Sofia Airport Center
• Sofia Airport Terminal 2 (outside parking)
• Sofia Tech Park
• The Mall
• Vassilev Business City
• West Mall Sofia

In Plovdiv

• HAAS - 60, Volkswagen dealership
• Mall Plovdiv
• Plovdiv Plaza Mall
• VIA Park

Everything is done through the mobile application.  

To unlock your reserved electric vehicle, press the "Unlock" button in the application.  

To lock the car without ending the session (e.g., you need to run an errand), use the car key or the remote.  

To end the session, leave the key and documents in the glove box, take your personal belongings, exit the vehicle, and press the "Lock" button in the application.     

No. All cars at SPARK have paid vignettes so you can travel with peace of mind on the intercity road network.

Please inform us by calling +359 2 419 3476 as soon as possible. Please note that SPARK is not responsible for forgotten or lost items in our cars.

You can transport children in child seats, as stated in the Road Traffic Act. 

Almost all SPARK cars, except for the Nissan Cargo eNV-200 models, are equipped with a booster seat for children between 15 and 35 kg. You will find it in the trunk of the car or in the back seat. 

All electric cars have an ISOFIX base, so you can install your personal child seat. This is a convenient option, especially for longer trips and outside-the-city trips.

You can transport pets only in specially designed transport cages. Failure to do so may result in a penalty.

Smoking is strictly prohibited in SPARK.

This includes:

• Cigarettes
• Cigars
• Tobacco products
• Electronic cigarettes
• Electronic hookahs
• Electronic smoke-emitting devices
• Electronic vapor-emitting devices
• Electronic tobacco heating devices marketed as "smokeless"

Violations will result in a penalty and account deactivation.

No, the SPARK team is responsible for washing and maintaining the electric cars. 

To ensure a pleasant experience for the other SPARK users, please avoid leaving waste or packaging in the cars. 

If you find a car that needs cleaning, please report it through the mobile application. 

If the remaining range is over 10 km and you no longer need the vehicle, you can end your session anywhere within the SPARK zones.

If the remaining range is less than 10 km or you still need the car, locate the nearest charging station using the SPARK mobile app. To do this, select "Charge" on the main screen.

Charging time can vary from 20 minutes to several hours, depending on the charging station type. Please plan your trip accordingly.

NB! Please note that the Renault Zoe cannot be charged at a fast DC charging station

The car documents include free parking cards for some of our partner locations. 

Use these cards only to enter or exit the car park without taking tickets. 

At most partner locations, an access card is not required. The barrier is either lifted by a security guard or requires a ticket. In these cases, follow the rules set by the location owner. 

In the purple parking SPARK zones, Standard plan users must pay an additional fee to end their session. 

Here are the partner locations of SPARK in Sofia and Plovdiv, where no parking fee is required:

• Balkan Climbing
• Business Park Sofia
• Boyana Sport Center
• Bulgaria Mall
• Carwash Residential Park
• DECATHLON Vitosha
• Expo 2000 Business Center, Vaptsarov bul.
• Fair Play International headquarters
• Fantastiko – Банкя
• Fantastiko – Овча купел
• Fantastiko – Симеоновско шосе
• Fantastiko – SkyCity Mall
• Goldline Building, Младост
• GORA (Green Office and Residential Area)
• Hewlett Packard Enterprise, Ring Road
• Hill Tower Business Center
• Hotel Novotel Sofia
• Hyatt Regency Sofia
• IBIS Sofia Airport Hotel
• IKEA
• Kambanite Green offices
• Kiler.bg (warehouses)
• Kitchen59
• Lufthansa Technik
• M2M Services (north parking of business building М8)
• Maleeva tennis club
• Mall of Sofia
• Medical Complex "D-r Shterev"
• Megapark
• Metro 1
• Mr. Bricolage – Цариградско шосе
• National historical museum
• Paradise Center
• Park Lane Office Center
• Porsche Center Sofia
• Porsche South Sofia
• Poligrafia Office Center Sofia
• Serdika Center
• SiteGround
• Sofia Airport Center
• Sofia Airport Terminal 2 (outside parking)
• Sofia Tech Park
• The Mall
• Vassilev Business City
• West Mall Sofia

In Plovdiv

• HAAS - 60, Volkswagen dealership
• Mall Plovdiv
• Plovdiv Plaza Mall
• VIA Park

There are special SPARK zones where you can park the SPARK car at Sofia Airport "Vasil Levski".

NB! Access is free of charge. Please, do not take a ticket at the entrance, as this will result in parking fees for your electric vehicle.

Terminal 1

There are 4 SPARK parking spots in the open parking lot. The barrier opens automatically. 

If there are no available spots, you will see a message on the barrier screen. In this case, you should head to another location (Ibis or Lufthansa).

  

Terminal 2

There are 2 SPARK parking lots there. The first has 6 spots, located to the left of arrivals/departures, next to the taxi area. 

The second place is opposite the terminal, where we have 11 spots. The barrier works in the same way as the one at Terminal 1. 

 

Please note that:

The barrier will automatically open if there are available spots.

If the zones are full, please head to one of the other nearby SPARK zones.

Some malls have special SPARK zones where you can park your SPARK. Entry is by automatic access (no need to take a ticket) or with a card that you will find in the glove compartment of the electric car. If one is missing, call the barrier intercom and inform them that you are with SPARK. 

More information about the malls that are partner locations of SPARK can be found in the sub-topic "SPARK affiliated parking locations".

You can park SPARK for free in the following locations:

• Blue and Green zones (except for private parking lots)
• Parking lots of indicated partner locations
• SPARK areas marked on the mobile app map

Important Note: An additional fee applies for parking in purple zones, as indicated in the app. This fee is only charged to Standard plan users. SPARK Pro, Recharged, and Supercharged subscribers park for free in purple zones.

If you start your session in one city and end it in another, you will be charged an intercity fee, regardless of which direction you traveled between Sofia and Plovdiv. 

For trips from Radinovo industrial zone to Plovdiv and vice versa, no fee is due. The city of Bankya is a purple zone and a parking fee is due if you end your session there.

The car documents include free parking cards for some of our partner locations. 

Use these cards only to enter or exit the car park without taking tickets. 

At most partner locations, an access card is not required. The barrier is either lifted by a security guard or requires a ticket. In these cases, follow the rules set by the location owner. 

You don't have to return the car to the same location. When ending the session, park the EV anywhere in the SPARK zones - marked in blue or purple on the map in the app. 

NB! It is forbidden to leave the SPARK cars in private or commercial parking lots that are not specifically indicated as our partners. 

Please do not violate the Road Traffic Act and municipal parking regulations. Note that the app will not allow you to end your session outside of a SPARK zone. 

The weekend daily rate applies from 17:00 on Friday until 23:59 on Sunday. If you unlock the SPARK car on Friday, you'll be charged the daily rate in effect at the time of booking for the first day.

The price for using SPARK includes:  

• insurance;  
• charging the SPARK car in the Eldrive network;  
• paid vignette.  

If you want to use SPARK for a whole day, you have two options: choose a standard service use or a 1-day package. 

With the 1-day package, you have an electric car for 24 hours and kilometers included. 

With standard usage, the 24-hour/daily session is automatically activated when the daily rate amount for the corresponding electric car model is reached. When activating a daily session, the car is available to the user for 24 hours from its unlocking, and the price includes unlimited charging in our partner network Eldrive throughout the country. 

In the case of a daily session, the user is not charged additionally for time, but only for the kilometers traveled according to the tariffs for the respective electric car. It's visible in the mobile application and on the website.

If your card doesn't have enough money, you can't start another trip until you pay off.

The system will try to charge your card a few times. Please add more money to your card so you can keep using the service. 

All prices for individual services and for time and kilometer components are indicated in the app and on the website. 

Additional costs may arise for:

• Violation of the usage rules of the SPARK cars - see section Penalties in the General Terms and Conditions. 

• Ending the session in another city for which the intercity fee applies. 

• When ending a session in a purple parking zone (marked as such on the map). 

• When reserving an electric car for longer than the time of the free reservation (the price is visible when choosing the extension period). 

The price is calculated based on two components: the time you used the car and the kilometers traveled. The price per minute and kilometer is different for the electric car model.

Also, different models have different 24-hour flat rates. They are applied automatically under the following mechanism:

When the 24-hour amount is reached for the time component, the counter stops and you will not be charged for the remaining time until 24 hours have passed since the start of the session.

Standard per-minute rates then apply until the 24-hour flat rate is reached again. This applies to each day started.

The amount for kilometers traveled is charged according to the corresponding tariff per kilometer for the electric car model.

Example:

If you use an e-Up! the fixed price for 24 hours is € 20,45 / BGN 40. Upon reaching this amount, you will no longer be charged for the "time" component until the end of the 24-hour period.

If the session lasts more than 24 hours, the same mechanics will apply for each day started. The rate for kilometers traveled does not change and you pay for each kilometer traveled according to the rate for the electric car model.

You can park SPARK for free in the following locations:

• Blue and Green zones (except for private parking lots)
• Parking lots of indicated partner locations
• SPARK areas marked on the mobile app map

Important Note: An additional fee applies for parking in purple zones, as indicated in the app. This fee is only charged to Standard plan users. SPARK Pro, Recharged, and Supercharged subscribers park for free in purple zones.

If you start your session in one city and end it in another, you will be charged an intercity fee, regardless of which direction you traveled between Sofia and Plovdiv. 

For trips from Radinovo industrial zone to Plovdiv and vice versa, no fee is due. The city of Bankya is a purple zone and a parking fee is due if you end your session there.

Payment is made with the bank card added to your account or via a voucher. Billing occurs after session termination. 

When purchasing long-term packages, billing is done at the start of the session (unlocking the electric car). 

If you have active vouchers in your account, the service is automatically paid with them until they are used up. 

You can find your journey log and payment history on the SPARK mobile application, My Account submenu, or on the SPARK website.

eGO is SPARK’s loyalty program, in which users accumulate points* while using the service or completing challenges.

Points are credited only for the value of your trip paid with a debit or credit card, as well as for completed challenges (see full terms in “eGO points” in the app).

For every €1 (1.96 BGN) paid for trips, you receive 3 eGO points (or double if you are with a SPARK Pro, Recharged or Supercharged plan). The eGO points are valid for 12 months.

If you are a new SPARK customer and have not accumulated points so far, go to the “eGO points” menu and press the button to join the loyalty program (“Start”). By accepting the Terms and Conditions, you will be able to collect points that can be exchanged for various rewards.

If you are an existing SPARK customer and already have accumulated eGO points, you need to transfer your points to the new loyalty program. This is done by going to the “eGO points” menu and pressing the button to transfer points, while agreeing to the program's Terms and Conditions.

You can see your available points in the “eGO points” section in the app. You can exchange your eGO points for two types of rewards:

• discount codes from partners
• SPARK vouchers

In the “eGO points” menu, you can see how many points you need to unlock the various rewards.

You will find all redeemed rewards (along with the discount codes and their validity period) in the “Partners” section within the “Vouchers” menu in the app.

eGO points are not generated when the service is paid for in full or in part with a voucher. In order to receive eGO points for charging an electric vehicle with a low battery, the following conditions must be met:

• Start a session with an electric vehicle marked on the map with a lightning bolt⚡.
• Start charging at an Eldrive station while your session is still active.

See the full terms of the eGO program in the “eGO points” menu in the app or here.

No. The accumulated eGO points of each user cannot be exchanged for their cash equivalent and cannot be transferred to another SPARK account. 

If your account is temporarily deactivated, your eGO points will be saved. You can use them when your account is reactivated. However, the expiration date of your points will not be extended.

10% Discount Code for Ozone.bg

Applicable to the following categories: mother and baby, home and garden, school supplies, gifts, small appliances, merchandise, board games, puzzles, audio, video games, books, toys, gaming peripherals.

The discount is calculated from the non-discounted standard price (standalone selling price) or the RRP (recommended retail price) and applies only to it. In cases where a selling price is also present in addition to the RRP, and the difference between the selling price and the RRP is more than 10%, the discount does not apply.

Codes do not apply to products at the pre-order stage, collector's editions, or "Super Price" items. In the event that the product selected by the user does not participate in the campaign and the code is not applicable to it, no discount will be applied to that item.

The code can be used more than once by one user within the specified period.

*The Organizer reserves the right to change the terms of validity.

20% Discount Code for Ozone.bg

Applicable to the categories: toys, puzzles, and gaming peripherals.

The discount is calculated from the non-discounted standard price (standalone selling price) or the RRP (recommended retail price) and applies only to it. In cases where a selling price is also present in addition to the RRP, and the difference between the selling price and the RRP is more than 20%, the discount does not apply.

Codes do not apply to products at the pre-order stage, collector's editions, or "Super Price" items. In the event that the product selected by the user does not participate in the campaign and the code is not applicable to it, no discount will be applied to that item.

The code can be used more than once by one user within the specified period.

*The Organizer reserves the right to change the terms of validity.

Visit the "Refer Friends" menu in the SPARK app.

Share your code with someone who does not yet have a SPARK account. They have to enter the code on the first screen of registration in the “Referral Code” field.

After the successful registration, both users receive a gift – a travel voucher.

 

The voucher that the newly registered user receives is valid only for the first trip.

SPARK users can charge SPARK cars for free at Eldrive charging stations.Here is how to start your charging session at the Eldrive network depending on the type of station:

At a standard AC station, you plug the cable into the car's charging port or connector and call the 24/7 support center to start or end a charging session. 

On a fast DC station with a CCS connector, just plug in the connector and charging starts automatically. It is terminated with the STOP button on the station display. 

On a fast DC station with a ChaDeMo connector, charging is started remotely after calling our 24/7 support center at +359 2 419 34 76. 

NB! The New Renault Zoe 40 can only be charged at a standard AC station, up to 22 kW per hour. 

Our partner network Eldrive has high-class Type 2 charging cables at all AC charging stations from their network in Sofia and Plovdiv. 

The SPARK cars can also be charged at private charging stations outside our partner network, but you must check whether they are compatible with the vehicle you are using and pay for the service. 

In case the charging session is over but you cannot take the cable out of the car, please, press the "Unlock" button on the remote control of the vehicle.

You can find available Eldrive charging stations in the 'Charge' map on the main screen of the mobile app.We recommend downloading the Eldrive app where you can see which of the charging station connectors are free.

In Sofia, you can pick up a cable from Kiler at 22 Abagar St. in Sofia City Logistic Park. In Plovdiv, you have to make a prior phone arrangement with our Customer Support Center. Cables are provided to SPARK users during Kiler's business hours. 

When receiving the cable, it is required: 

• To display an active SPARK profile. 

• To complete a transmission-reception protocol, keep it until the cable is returned. 

The charging instructions are on the back of the cable, and we recommend that you follow them strictly. Charging at home can take up to several hours, so plan your trip accordingly. 

Yes, as long as you have a special "Schuko" cable. For this purpose, it is necessary to request one in advance and pick it up from Sofia or Plovdiv. 

Note that charging is fastest between 20% and 80% battery charge. Also, take into account the type of charging station and the charging capacity of the electric vehicle. 

If possible, during charging, do not use the air conditioner or heater, as well as other consumers using the charge of the electric car. 

Charging in winter and summer 

Electric vehicles may have differences in charging at different temperatures. In extremely hot or cold temperatures, charging may be slower. 

You can use SPARK cars for as long as you need. If you plan to cover more distance, consider long-term offers with included kilometers at a fixed price.

To select a long-term offer, log into the app and choose a car from the map. Then select "Long Term Offers" to view the available packages for 1, 2, 3, 5, 7, 14, or 30 days.

When choosing a long-term offer, you'll be charged the full price upfront when unlocking the vehicle through the app.

It's important not to end your user session. Lock the electric car using the key or remote control to keep it reserved for the duration of your purchased package.

See the prices of the long free offers for different electric vehicles here.

1. Select a car from the in-app map.
2. Click on "Long-Term Offers."
3. Choose the desired offer, considering the included kilometers and price.
4. Unlock the car to start the countdown.

If you wish to extend your trip, you can purchase a new long-term offer while your current one is still active. You may extend your trip multiple times. 

To extend your long-term package, click "Extend long-term package," select a new package, and click "Extend." Your new package will begin immediately after your current package expires. 

Example: You plan a 7-day trip. You activate a 3-day package. While it's still active, you purchase a 2-day package. Then, while the second package is active, you purchase a third 2-day package. 

The extended package's amount will be charged to your payment card immediately upon confirmation. In the mobile app, you can view your package details at any time, including the duration, trip start date, and remaining validity. 

After activation of the long-term offer, the amount is non-refundable. The package is not transferable to another user. 

The trip can be completed earlier than the end of the long-term offer period by ending the session with a click on "End your session". Note that if you end the session, the package is canceled, and you cannot continue using it.

If you plan to travel with SPARK outside the city, follow these recommendations: 

• Choose a model with high mileage. 

• Plan your route around charging stations. SPARK customers charge for free at Eldrive stations. At other stations, you may need to pay a fee. 

• Bring a Schuko cable. 

• Remember that air conditioning and heating, as well as your driving style, can impact battery charge. 

 

No. All cars at SPARK have paid vignettes so you can travel with peace of mind on the intercity road network.

For this to occur, you must have fulfilled your legal duties as a driver of the vehicle at the time of the accident.

All electric cars in SPARK are insured against theft and traffic accidents. 

In the event of an insurance event due to the user's fault, a deductible and/or the stipulated penalties are due according to the General Terms and conditions. 

In the event of an insured event for which the user is not at fault, no deductible is due. 

Users with an activated Supercharged plan have full insurance coverage and do not owe a deductible, even in the event of an at-fault insured event. 

Please, act in accordance with the Rules of Road Traffic, other legal acts of the Republic of Bulgaria and the SPARK Terms of Service. In case of a traffic accident or under any circumstances after damaging the car, you must immediately inform emergency services by calling 112 and notify SPARK by calling +359 2 419 3476. Wait for the arrival of our representative and follow the instructions you will receive.

The user is obligated to pay to Ride Share Bulgaria or the INSURER the full amount of the damage in the following cases:

• when driving the SPARK vehicle after consuming alcohol in excess of the permitted by law limits or under the influence of a narcotic substance or its analogue,
• the driver has refused to submit to, or evaded, a test for alcohol, a narcotic substance or its analogue, as well as after the driver of the insured motor vehicle has taken medication or nutritional supplements, the taking of which is contraindicated for driving,
• when driving a SPARK vehicle by a person who does not possess or has lost the right to possess a driving license for a vehicle, including by a person deprived by judicial or administrative order of the right to drive a motor vehicle

General terms and conditions of DZI "Casco+" motor insurance - here

In case you are not able to use the SPARK electric car safely, please inform us as soon as possible by calling +359 2 419 3476.

SPARK Pro is a subscription plan designed specifically for people who need a car almost every day. 

The advantages of SPARK Pro are that it gives you access to all models of electric cars under the same conditions and allows you to drive unlimited kilometers and trips, within 90 minutes for each day of the membership. After the daily limit of minutes is exhausted, you travel at more favorable prices - according to the Recharged plan. 

SPARK Pro is available as a weekly and monthly plan that automatically renews upon expiration. Termination of the subscription is possible at any time, continuing to enjoy the benefits until the end of the already paid period. 

Our goal is to present to our users all the advantages of a private car, without any of the disadvantages - you use a car whenever you need it, with all costs included at a fixed and affordable price. 

Compared to standard pricing, with SPARK Pro you save up to 63% on the value of your trips. 

More details on the terms of the plan can be found in the SPARK Pro Plan Supplemental Agreement - here 

With a SPARK Pro plan, you get the following benefits: 

• You pay up to 63% less for your trips compared to the standard fare. 

• Free use of all cars in SPARK at no additional cost within 90 minutes for each day of your subscription. And regardless of the conditions for the different car models. 

• No minimum usage period (all other sessions outside of the SPARK Pro subscription have a minimum duration of 15 minutes). 

• Unlimited sessions within plan limits. 

• Predictability of transport costs. 

• Free parking in the purple parking zones. 

• 20-minute free car reservation (15 minutes for the standard plan). 

• Double eGO points - 6 eGO points for every BGN paid for trips if you exceed the daily limit. 

• Lower minute rates for higher class cars if you exceed the daily number of minutes - under the Recharged plan. 

All the benefits of the Recharged plan. 

You can activate, change, or cancel a subscription plan from the My Membership section of the mobile application. 

By choosing the SPARK Pro subscription plan, you agree to make periodic payments from your payment card. 

You can cancel your SPARK Pro subscription at any time and switch to other plans. The preferential conditions for the SPARK service will be valid until the expiry of the already-paid membership period. 

Yes, you can. If you need a SPARK car for a longer period, you can choose a long-term offer from SPARK. When a daily pack is activated, the SPARK Pro subscription is paused. 

For example: 

With an active SPARK Pro weekly subscription that starts at 12:00 on a Monday, your next payment will be at 12:00 the following Monday. 

If you choose a 2-day package with 200 km included on Saturday, your SPARK Pro subscription will be suspended from the start of the long-term package until the end of the session. 

Your SPARK Pro subscription will be renewed when you complete your session and will be extended by the same number of days that were included in the selected long-term package. 

In the 2-day example given, your SPARK Pro subscription will be extended by 2 days, so your next payment will be due on Wednesday instead of Monday. 

 

No, for each day of the subscription plan, you have 90 minutes. The included minutes counter is reset at 00:00 every day. 

If you are in an active session at 00:00, you will automatically be switched to the Recharged plan prices, regardless of whether you have exceeded your limit for the past day. 

To reset the counter for the new day, you must end your session and start a new one. 

The minutes used for the day are visualized when selecting a car from the map, under the information about the vehicle. 

When you unlock the car and start your session, you will see in real-time your remaining minutes for the day. In the "My Membership" section, you will find the same information. 

If you have difficulty finding the minutes, contact the Customer Support Center.  

If you use up daily SPARK Pro minutes, Recharged plan pricing will automatically apply. So, you can use higher-class cars at lower prices per minute. 

Any new session on the same day after this limit is exceeded will be charged at Recharged plan prices. 

The minutes counter will reset after 23:59 on the same day and you will have a new 90 minutes for each day until the end of your active subscription period. 

The Recharged plan is a special membership plan offered to all SPARK users. It provides exclusive preferences and better service conditions. 

With the Recharged plan you get the following benefits:

• Double eGO points for every BGN paid. 

• Lower prices per minute for higher-class cars. 

• Lower prices for a day session on the weekend. 

• 20 min of free reservation (compared to 15 min with the Standard plan). 

You can manage your plan from My Membership in the mobile app. We recommend updating it to its latest version. 

You can choose to pay monthly or annually, and prepaying for a full year gets you a discount. By choosing a Recharged plan, you agree to make periodic payments from your payment card. 

You can cancel your Recharged plan membership at any time. The preferential conditions for the SPARK service will be valid until the expiry of the already-paid membership period. 

Your employees can upgrade to a Recharged plan and enjoy special benefits applicable to individuals. 

When employees from your company account join a Recharged plan, the charge will be reflected on your next invoice. In case you purchase an annual subscription, it will be billed in the invoice from the month of its activation. 

At any time, SPARK users can terminate their Recharged plan membership and switch to the Standard plan. 

The preferential conditions for the SPARK service will be valid until the expiry of the already-paid membership period. 

Supercharged is a special subscription plan offered to a limited number of loyal and responsible users, selected based on a complex algorithm of criteria. 

Your membership in the Supercharged plan provides exclusive benefits and better conditions for the SPARK service, such as: 

• No penalties in the event of an insured event. 

• Doubled eGO points for every BGN paid. 

• Lower prices per minute for higher-class cars. 

• Lower prices for a day session on the weekend. 

• 25-minute free reservation (instead of 15 minutes with the Standard plan). 

The cost of different services when using SPARK varies depending on whether you have a Standard or Supercharged plan. 

For detailed pricing information on all plans, please refer to the "Membership Plans" section. 

If you meet the criteria for a Supercharged plan, you'll see it listed in "My Membership" on the mobile app. You can choose paying monthly or annually, and prepaying for a full year will give you a discount. 

You can cancel your Supercharged membership at any time and switch to a Standard or other plan. Please note that preferential conditions for the SPARK service will remain valid until the end of your current paid membership period. 

Supercharged membership is available only for a limited number of loyal and responsible users who meet strict and complex criteria. Upon reaching the set criteria, you will receive a notification and an invitation to join the Supercharged plan. For this purpose, you only need to use the service more often and responsibly.

Your employees can switch from the Standard plan to the Supercharged plan and benefit from the same benefits as described above, applicable to individuals. 

When employees from your company account join a Supercharged plan, the charge will be reflected on your next invoice. In case you purchase an annual subscription, it will be billed in the invoice from the month of its activation. 

The program allows A1 customers to activate SPARK from the "Select Services" tab in their profile via the mobile app or My A1 web portal, linking it to their mobile voice service. This provides one personal account with a free one-hour use of SPARK per month. There are no limits on kilometers or the number of trips you can take. The allotted hour can be used for several short trips or one longer trip.

The partnership with A1 covers the costs of travel within 1 hour per month, regardless of the vehicle chosen and the kilometers traveled for that hour. It is valid from the moment of starting to the moment of ending the session.  

Additional services, such as reservations longer than 15 minutes and parking in locations with an additional fee for ending a session (e.g., Sofia Airport), are not included in the A1 program and are paid for additionally by you. 

A1 customers with a mobile tariff plan from A1's current portfolio from 2024, who are eligible to activate free services from the "Select Services" tab, can benefit. The preferential 1-hour usage is valid once per billing month for one personal account.

You can take advantage of the preferential conditions by following these simple steps:  

1. Log in to My A1, tab "Select Services".  
2. Select the SPARK service and activate it.  
3. You will receive an SMS on your phone with a special link. Click on the link to enter your SPARK profile or create a new one if you don't have one.  

There you will see a screen with the A1 logo and a visualization of the available driving time. Then select and use a car of your choice.

Before using the service, make sure that your SPARK profile has the mobile number entered to which the service was activated through My A1.  

After the steps described above are completed, using SPARK is done directly through the service's app. After using the preferential 1 hour, subsequent billing is according to the pricing for using the SPARK service. 

You could change the free positions and select SPARK, and the preferential 1 free hour of usage will be activated from the following month. 

Yes. If you don't have a SPARK profile, when you receive the SMS with the link, you will first be redirected to the App Store or Google Play to download the SPARK app. In this case, there is no registration fee when registering in SPARK.  

After registering, you can take advantage of the available 1 hour of driving. 

When a daily package is activated, the time from A1 is paused and resumes after the daily package expires. 

Yes. If you are a SPARK Pro subscriber, the time provided by A1 is added to the driving time from SPARK Pro, with priority given to the daily minutes of the subscription plan.  

When the daily minutes from SPARK Pro and the free additional 1 hour are exhausted, the plan rates apply. 

You can use your A1 bonus by making several shorter trips. In the SPARK mobile app, you can track the balance of available minutes to use them fully. 

If you travel more than 1 hour  

After your trip exceeds 1 hour, the per-minute and per-kilometer rates according to the plan you have chosen - Standard, SPARK Pro, Recharged, or Supercharged - will be applied. 

If you travel less than 1 hour per month  

If your total trips for the month are less than 1 hour, unused minutes are not carried over to the next month. According to A1 rules, SPARK cannot compensate you for unused time. 

No, A1 Select services can be used only once per month. After the limit is exhausted, you continue to use SPARK according to the service's pricing.  

However, you can choose a weekly or monthly SPARK Pro subscription in the SPARK app, which gives you an additional 1.5 hours of driving each day. 

The SPARK service is an ideal addition to your company car fleet. It offers the convenience of a car without the burden of ownership. 

You'll avoid the costs and commitments associated with maintenance, lease payments, insurance, fuel, and parking fees. 

SPARK electric cars are environmentally friendly, comfortable, new, completely silent, and emission-free.    

The SPARK service is more financially advantageous than owning a personal or company car. It can also be a valuable addition to your employee benefits package. 

Learn more about SPARK for Business and how to claim the service here. 

On our website www.spark.bg, click 'SPARK for Business' and enter your company's UIC and email address to activate your business account within 5 business days. Once approved, your employees can download the SPARK mobile app (available for iOS and Android) and fill in the required details (e.g., company code, and login credentials).

After the end of the calendar month, business users will receive an email with a monthly invoice payable by bank transfer. If you have any questions, please contact our 24/7 Customer Support Center at +359 2 419 3476. 

Price discounts are applied to your business account after reaching certain monthly consumption levels, with discounts up to 10%. 

To access your invoice:

In the app

Option 1: Log in to "My Account" -> "My invoices" 

Option 2: Log in to "My Account" -> "My trips" 

Select the trip you need an invoice for and issue it.

On the website

1. Log in to your account here. 
2. Find the trip and access the invoice. 

Monthly Invoices

At the end of each month, you'll automatically receive an invoice for all your trips. You can view and download these invoices in: 

• The app: "My Profile" -> "My Invoices" 

• The website: Your account dashboard 

For detailed information on how we process your data, please refer to our Privacy Policy. 

You can find information about our data retention periods in our Privacy Policy. 

You can delete your account by contacting our Customer Support Center at +359 2 419 3476. 

"No Accident Penalties (3 items)" is an additional feature that, in the event of an at-fault road traffic accident, waives the penalty fee for up to 3 damaged elements of the electric vehicle (this does not apply to tires and rims). 

For your convenience, this feature is active. You can deactivate it from the toggle in the app before your trip. 

Important: "No Accident Penalties (3 items)" is only valid if all requirements from the Rules of Use and General Terms and Conditions are met. You can find the full terms and conditions for this feature in the Vehicle Usage Rules. 

For additional information, please contact our Customer Service Center. 

You can deactivate this feature using the toggle in the mobile app, which is visible on the screen before you start your session. 

The price is 0.80 EUR / 1.56 BGN per started hour, up to 4 EUR / 7.82 BGN per day (within one session). You can see the price in the app on the screen before you start your session.

If you have an at-fault accident with the "No Accident Penalties (3 items)" feature deactivated, you will be charged a penalty for each damaged part, according to the Vehicle's Rules of Use. 

For Recharged and SPARK Pro members

The cost of this feature is not included in your subscription plan. Just like with the standard plan, you can deactivate "No Accident Penalties (3 items)" before each session. 

For Supercharged members

Since Supercharged members are not charged a penalty for damaged parts, the " No Accident Penalties (3 items)" feature is not applicable and will not be visible in their account. 

Yes. If you have "No Accident Penalties (3 items)" activated with a long-term offer, you will pay a fixed daily price in addition to the offer cost, depending on the number of days in the offer. 

If your trip extends beyond the days in the offer, the standard hourly rates and the corresponding maximum daily price will apply. 

Please contact our Customer Support Center immediately at +359 2 419 3476. 

This error typically indicates an issue with the vehicle's startup process. To resolve it, follow these steps: 

1. Shift into Park: Ensure the transmission is in the "P" (Park) position. 
2. Start the Vehicle: Press the brake pedal and turn the key to the start position. 

If you see a SPARK car on the map but can't find it nearby, it might be parked in an underground parking lot.

If you see a SPARK car nearby but it's not visible on the app map, it's likely already reserved by another user or currently in a session.

If your card doesn't have enough money, you can't start another trip until you pay off.

The system will try to charge your card a few times. Please add more money to your card so you can keep using the service. 

Please inform us by calling +359 2 419 3476 as soon as possible. Please note that SPARK is not responsible for forgotten or lost items in our cars.

This can happen if:

1. You have not parked the electric vehicle within the designated SPARK zone, as marked on the map in the mobile application.
2. You have left one of the electric car's doors open.
3. The electric car is not turned off.

You can end your session once you have resolved these issues.